Privacy Policy

At Ajeha (ajeha.co.in), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit or make a purchase from our website.

1. Information We Collect

When you visit or make a purchase on ajeha.co.in, we may collect:

• Personal Information: Name, billing address, shipping address, email address, and phone number.
• Payment Information: Payment details processed securely through our authorized payment gateways (we do not store full credit/debit card numbers or CVVs on our servers).
• Device & Usage Data: IP address, browser type, time zone, cookies, and browsing behaviour on our website to optimize user experience.

2. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders (including shipping, payment verification, and sending invoices/order confirmations).
• Communicate with you regarding updates, support, or special offers (if opted-in).
• Screen orders for potential risk or fraud.
• Improve and optimize our store layout, marketing, and performance.

3. Sharing Your Information

We share your personal information with trusted third parties to help us run our operations:

• Logistics & Delivery Partners: To deliver your packages.
• Payment Gateways: To process secure transactions.
• Analytics Providers: To understand website performance (e.g., Google Analytics).
• Legal Compliance: If required by law, regulation, or legal process.

4. Cookies

We use cookies to maintain your shopping session, keep items in your cart, and understand how you interact with our website. You can choose to disable cookies through your browser settings, though some site functions may be affected.

5. Data Security

We implement standard technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration.

6. Your Rights

Under applicable Indian data protection laws, you have the right to request access to, correction of, or deletion of your personal information held by us.

7. Contact Us

For more information about our privacy practices, or to exercise your rights, please contact our Grievance Officer / Support Team:

• Email: [email protected]
• Address: Delhi, INDIA.

3. Return & Refund Policy

Last Updated: [Insert Date]

At Ajeha, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully to understand the terms and process.

1. Return Window & Eligibility

• We accept return/exchange requests within [7 / 10 / 14] days from the date of delivery.
• To be eligible for a return:
  • The item must be unused, unwashed, and in the same condition that you received it.
  • It must be in its original packaging with all original tags, labels, and receipts intact.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Items marked as “Final Sale” or “Clearance.”
• Customized/personalized products.
• Items damaged due to misuse or neglect.

3. How to Initiate a Return / Exchange

1. Email us at [email protected] or WhatsApp us at +91-XXXXXXXXXX with your Order ID, photos/videos of the item, and the reason for the return.
2. Once your request is approved, our team will arrange a reverse pickup (or provide instructions for self-shipping if reverse pickup is unavailable in your pin code).

4. Refunds Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Prepaid Orders: Refund will be credited back to the original payment method (Credit/Debit Card, UPI, Net Banking) within 5–7 business days.
• Cash on Delivery (COD) Orders: Refund will be processed via bank transfer (NEFT/IMPS) or UPI to the account details provided by you.

5. Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect product:

• Please notify us within 48 hours of delivery with unboxing photos/videos.
• We will arrange a free replacement or issue a full refund at no extra cost to you.