Shipping & Delivery Policy

Website: https://ajeha.co.in
Business Name: Ajeha — Proprietorship Firm
Effective Date: 9 October 2026

Ajeha aims to process and dispatch orders promptly. This policy explains our order processing, dispatch, delivery, and shipment procedures.

1. Order Processing & Dispatch Time

Orders will ordinarily be dispatched within 2–3 business days after successful order placement and payment confirmation, where applicable.

Business days exclude Sundays and public holidays.

Dispatch means handing the package over to the courier or delivery partner. It does not mean that the product has been delivered to the customer.

Processing may take longer in exceptional circumstances, including stock availability issues, order verification, or operational disruptions. We will communicate material delays where appropriate.

2. Delivery Locations

We deliver to locations available through our checkout process.

Delivery availability depends on the destination postal code, courier coverage, product characteristics, and other operational restrictions.

If delivery is unavailable for the supplied address, we may contact the customer to discuss alternatives or cancel the order and process any refund due under applicable law.

3. Estimated Delivery Time

The expected delivery timeframe, where available, will be displayed during checkout or communicated after order confirmation.

Delivery time is separate from the 2–3 business day dispatch timeframe and may vary depending on the destination and courier service.

Weather, holidays, transport disruptions, and other circumstances may affect delivery. Customers may contact us for an update if their shipment is delayed.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before the order is confirmed.

Charges may vary depending on delivery location, package size, weight, and promotional offers.

Where free shipping is offered, the eligibility conditions will be communicated with the offer.

5. Shipment Tracking

Where tracking is available, customers may receive a tracking number or link after dispatch.

Tracking details may take some time to become active after the courier collects the package.

Please contact us if tracking information remains unavailable or indicates an unresolved delivery issue.

6. Incorrect Delivery Details

Customers must provide accurate names, phone numbers, postal codes, and shipping addresses.

If an address is incorrect or incomplete, please contact us immediately. Changes may not be possible after dispatch.

Any additional delivery charges must be lawful and appropriately disclosed.

7. Failed Delivery

If delivery fails because the recipient is unavailable, the address is incorrect, or the courier cannot complete delivery, the courier may attempt redelivery or return the package to us.

We will assess returned shipments and communicate the available options where reasonably possible.

Any cancellation, redelivery, or refund will be handled in accordance with applicable law and our published policies.

8. Damaged, Missing, or Incorrect Products

If your order arrives damaged, contains the wrong product, or is missing an item, please contact us promptly.

Provide your order number, a description of the issue, and photographs of the product and packaging where available.

We will review the complaint and provide an appropriate remedy in accordance with our Refund Policy and applicable law.

9. Delays Beyond Our Control

Delivery may be affected by severe weather, natural disasters, public emergencies, courier disruptions, or other circumstances outside our reasonable control.

We will take reasonable steps to provide updates and assist customers where possible. This section does not remove any mandatory legal obligations.

10. Cancellation and Refunds During Shipping

Orders that have not been dispatched may be eligible for cancellation.

After dispatch, cancellation may no longer be possible. Customers should contact us to determine whether a return or other remedy is available.

Eligible refunds will be handled under our Refund Policy and applicable law.

11. Contact Information

Ajeha —
Email: [email protected]
Phone: +91 9315456096
Location: Delhi, India
Website: https://ajeha.co.in

Last Updated: 9 October 2026