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ajeha

Perseverance in Everything.

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ajeha

Perseverance in Everything.

Return & Refund Policy

Return & Refund Policy

At Ajeha, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully to understand the terms and process.

  1. Return Window & Eligibility

  • We accept return/exchange requests within [7 / 10 / 14] days from the date of delivery.
  • To be eligible for a return:
    • The item must be unused, unwashed, and in the same condition that you received it.
    • It must be in its original packaging with all original tags, labels, and receipts intact.

  1. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items marked as “Final Sale” or “Clearance.”
  • Customized/personalized products.
  • Items damaged due to misuse or neglect.

  1. How to Initiate a Return / Exchange

  1. Email us at [email protected] or WhatsApp us at +91-XXXXXXXXXX with your Order ID, photos/videos of the item, and the reason for the return.
  2. Once your request is approved, our team will arrange a reverse pickup (or provide instructions for self-shipping if reverse pickup is unavailable in your pin code).
  1. Refunds Process
  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Prepaid Orders: Refund will be credited back to the original payment method (Credit/Debit Card, UPI, Net Banking) within 5–7 business days.
  • Cash on Delivery (COD) Orders: Refund will be processed via bank transfer (NEFT/IMPS) or UPI to the account details provided by you.
  1. Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect product:

  • Please notify us within 48 hours of delivery with unboxing photos/videos.
  • We will arrange a free replacement or issue a full refund at no extra cost to you.