deals on your favorite looks!
CANCELLATION POLICY
Website: https://ajeha.co.in
Business Name: Ajeha — Proprietorship Firm
Effective Date: 9 October 2026
Ajeha aims to process orders promptly. This policy explains how customers can request order cancellation.
1. Requesting a Cancellation
Customers should contact us as soon as possible after placing an order.
Email: [email protected]
Phone: +91 9315456096
Please provide your order number, registered email address or phone number, and cancellation request.
A cancellation is confirmed only when acknowledged by Ajeha.
2. Cancellation Before Dispatch
Orders that have not been dispatched may be eligible for cancellation.
If cancellation is accepted, any prepaid amount refundable will be processed in accordance with applicable law and our Refund Policy.
Our standard dispatch timeframe is 2–3 business days after successful order placement and payment confirmation, where applicable.
3. Cancellation After Dispatch
Once an order has been handed to the courier, cancellation may no longer be possible.
Customers should contact us for guidance. Where cancellation is unavailable, a return or refund request may be considered under our Refund Policy, subject to eligibility and applicable law.
4. Special or Customised Orders
Customised, personalised, or made-to-order products may be subject to specific cancellation conditions if these are disclosed before purchase.
Such conditions cannot override mandatory consumer rights.
5. Cancellation by Ajeha
We may cancel orders for legitimate reasons, including:
- Product unavailability.
- Payment failure.
- Material pricing or listing errors.
- Suspected fraudulent activity.
- Inability to fulfil the order.
If payment has been received and a refund is due, we will process it in accordance with applicable law.
6. Refund for Cancelled Orders
For eligible prepaid cancellations, we will initiate the refund after cancellation is confirmed.
The time taken for the money to appear in your account may depend on your bank, payment method, or payment provider.
For cash-on-delivery orders where no payment has been collected, no payment refund is due.
7. Undelivered or Refused Orders
If a shipment is returned because delivery could not be completed, we will assess the circumstances and determine the appropriate next steps under our policies and applicable law.
Any deduction or charge must be lawful and appropriately disclosed.
8. Consumer Rights
Nothing in this policy limits rights or remedies available under applicable Indian consumer protection law.
9. Contact Information
Ajeha —
Email: [email protected]
Phone: +91 9315456096
Location: Delhi, India
Last Updated: 9 October 2026